By ordering 3D Virtual Tours, Digital Imagery, and/or Tour Videos from BirdsEye VR, you agree to the following terms of service. These terms are subject to change without notice.

 

Payment Policy:
BirdsEye VR operates on a fee-for-service basis. A 50% deposit is required upon booking your service to secure your appointment, with the remaining 50% due on the day of the shoot/appointment booking. Payments are accepted via ACH (preferred) or Check made payable to BirdsEye VR. Payment is not contingent on the sale of any property or other conditions.

 

Appointment Policy:
Appointment dates and times are secured and confirmed once the 50% deposit has been successfully processed; until then, the date may be reserved by another party.

 

Cancellation Policy:
Upon booking and placing the 50% deposit, you have reserved valuable time that is no longer available to others. We will send an appointment reminder a few days prior to your scheduled time. Please notify us as soon as possible if you need to cancel or reschedule. Cancellations or reschedules made less than 24 hours before the appointment will incur a fee of $100. If we arrive at the property and are unable to access it or if it is not ready for services, you agree to pay a fee of $125 plus any applicable travel charges. Once on-site services have begun, the full price of the package ordered is non-cancellable.

 

Weather Policy:
If adverse weather conditions threaten our ability to perform the photo/video shoot, we reserve the right to decide whether to continue or reschedule the appointment. In the event of a reschedule, a pro-rated service fee and any applicable travel charges will apply.

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Property Preparation Policy:
It is the client’s responsibility to ensure the property is "show ready" and presentable at the scheduled appointment time. This includes tasks such as cleaning, arranging furniture, dusting, and sweeping sidewalks and driveways. Clients must also ensure that pets and children are supervised and kept out of the camera’s view. Failure to prepare the property may adversely affect the final product at no fault of BirdsEye VR.

 

Photo/Video Delivery Policy:
Processed assets will be delivered within 48 to 72 hours following the appointment via a shared Google Drive folder, unless alternative arrangements are made. The shared folder will remain available for a minimum of 7 consecutive days after final asset delivery. The expiration date of the shared folder will be disclosed, and it is the client’s responsibility to download all assets before this date.

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Licensing Agreement:
The client is granted a non-exclusive license to use the delivered photos and videos for marketing and promotional purposes. While BirdsEye VR does not transfer full ownership of the assets, we retain the right to use them for our own marketing and promotional efforts. Unauthorized redistribution or misuse of the assets may result in legal action.

 

Terms & Conditions:
By placing a 50% deposit with BirdsEye VR, you agree to abide by Matterport Terms & Conditions as well as BirdsEye VR’s Terms and Conditions as stated above including but not limited to any updates communicated to you.

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Updated: March 2025