FAQ

How long will it take you to complete the scan?

That depends on the square footage of your space. Typically it will take anywhere from 30 minutes to 1 hour for every 1,000 SQ FT.

What do I need to do before the appointment?

Please have your space free of debris, show ready, and reserved for us to come scan. Please note that anything in the area that we are scanning will be included in the final tour. This includes: water bottles, trash, license plates, people, and basically anything in the space. We do not spend valuable time during the appointment cleaning or rearranging furniture. 

Please book/reserve your entire scan space, as we need the space free from disruption. Please do not expect to give tours, or invite guests to the space while we are scanning, as this will only hold up the process and overage fees will incur.  

Please provide instructions in the appointment scheduling on how to access the property or how to obtain lockbox codes. 

What do I need to do during the appointment?

You are not required to be on site while we scan the property. The scanning process is very time consuming (a few hours) and most professionals either provide a lockbox or unlock the property themselves then take off. Please note that we will notify you when we are almost complete, but are not responsible for the property after we have left the premises. It is at your discretion to leave during a scan appointment. 

When will I be able to access my virtual tour?

Typically no more than 3 business days after the scan is complete. If you choose to customize your 3D model and tour it may take longer depending on the scope of work.

Can I host the virtual tour to my website?

Your virtual tour will be accessible by url and able to seamlessly embed into a website. It is very similar to embedding a YouTube video.

What browsers are compatible with the 3D tour?

WebGL is the modern standard for 3D (Chrome, Explorer)

Can I get still photographs from my 3D scan?

Yes, we can put together an album of still photos by request. Please keep in mind that our main focus is to provide our clients with 3D imagery, and our 2D images may differ from what you would normally expect from a "point and shoot" DSLR camera. We enhance the photos and adjust them accordingly in Lightroom.

 

Can I get a floor plan with my scan? 

Yes, our packages include a 2D or 3D floor plan with a sitemap. 

Can you scan outdoor space as well?

Yes, although 3D virtual tours are best suited for interiors, there are special circumstances and exceptions to this. Due to weather factors such as the sun or inclement weather, which may disturb the scanning process, we may only be able to take 360 photos (as opposed to infrared 3D scans) outside. The 360 photos will still be featured in the final tour, but may not have full immersive capabilities. 

What if the weather is bad on the day of my appointment?

We understand. Our cameras use High-Dynamic-Range Imaging allowing the camera to adjust to the changes in light so both light and dark areas can be captured at the same time. The means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good as a model created on a sunny day.  

 

How is a 3D Virtual Tour different from a traditional virtual tour? 

A traditional virtual tour isn’t exactly virtual. It is just a gallery of stationary panoramic photos. Most traditional tours do not allow the viewer to move around within the space. Traditional photographers use DSLR cameras to capture multiple photos which are then stitched together to form a panorama which is viewed from a player. Our 3D virtual tours allow the viewer to explore the space as if they were there. Our high tech 3D cameras have 12 cameras and sensors that not only capture photos but also create a polygon mesh. This mesh is rendered into a dynamic 3D model which can then be explored online or with a virtual headset. Our models also show a “Floor Plan View”, as well as a “Dollhouse View” to allow the viewer to conceptualize the space. 

Floor Plan View

Dollhouse View

How to use a 3D Tour

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