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FAQ

How long will it take you to complete the scan?

That depends on the square footage of your space. Typically it will take anywhere from 30 minutes to 1 hour for every 1,000 SQ FT.

What do I need to do before the appointment?

Please have your space free of debris, show ready, and reserved for us to come scan. Please note that anything in the area that we are scanning will be included in the final tour. This includes: water bottles, trash, license plates, people, and basically anything in the space. We do not spend valuable time during the appointment cleaning or rearranging furniture. 

Please book/reserve your entire scan space, as we need the space free from disruption. Please do not expect to give tours, or invite guests to the space while we are scanning, as this will only hold up the process and overage fees will incur.  

Please provide instructions in the appointment scheduling on how to access the property or how to obtain lockbox codes. 

What do I need to do during the appointment?

You are not required to be on site while we scan the property. The scanning process is very time consuming (a few hours) and most professionals either provide a lockbox or unlock the property themselves then leave until the data capture is complete. Please note that we will notify you when we are almost complete, but are not responsible for the property after we have left the premises. It is at your discretion to leave during a scan appointment. 

When will I be able to access my virtual tour?

Typically no more than 3 business days after the scan is complete. If you choose to customize your 3D model and tour it may take longer depending on the scope of work.

Can I host the virtual tour to my website?

Your virtual tour will be accessible by url and able to seamlessly embed into a website. It is very similar to embedding a YouTube video.

What browsers are compatible with the 3D tour?

WebGL is the modern standard for 3D (Chrome, Explorer)

Can I get still photographs from my 3D scan?

Yes, we can put together an album of still photos by request. Please keep in mind that our main focus is to provide our clients with 3D imagery, and our 2D images may differ from what you would normally expect from a "point and shoot" DSLR camera. We enhance the photos and adjust them accordingly in Lightroom.

 

Can I get a floor plan with my scan? 

Yes, we are able to add on a 2D or 3D floor plan with a sitemap for an additional fee. 

Can you scan outdoor space as well?

Yes, we use the latest technology in photogrammetry that allows for outdoor capture pending acclimate weather.  

 

How is a 3D Virtual Tour different from a traditional virtual tour? 

A traditional virtual tour isn’t exactly virtual, it is a gallery of stationary panoramic photos. Most traditional tours do not allow the viewer to move around within the space. Traditional photographers use DSLR cameras to capture multiple photos which are then stitched together to form a panorama which is viewed from a player. Our 3D virtual tours allow the viewer to explore the space as if they were there. Our high tech 3D cameras have multiple cameras and sensors that not only capture photos but also create a polygon mesh. This mesh is rendered into a dynamic 3D model which can then be explored online or with a virtual headset. Our models also show a “Floor Plan View”, as well as a “Dollhouse View” to allow the viewer to conceptualize the space. 

Floor Plan View

BirdsEye VR 3D Tour - BirdsEye View

Dollhouse View

BirdsEye VR 3D Tour - Dollhouse View

How to use a 3D Tour

Pre-appointment Checklist

To ensure our cameras capture your space in the best possible light, it's crucial to prepare the area meticulously before the arrival of our BirdsEye VR technician. Please adhere to the following guidelines to showcase your space effectively:

 

Exterior Preparation:
- Keep doorways leading to main areas open; close all others.
- Relocate staff or personal vehicles away from the capture area.
- Store garbage bins and non-fixed items out of view, preferably in a garage or storage area.
- Arrange outdoor furniture neatly.
- Tend to the lawn and remove weeds from concrete areas.
- Verify that all signage is current and relevant.
- Clear the area of any undesired objects.
- Inform staff and guests to vacate the capture area during business hours to avoid disruptions.

 

Interior Setup:
- Maintain open doorways to featured areas; close all others.
- Illuminate the space by turning on all interior lights, including lamps and accent lighting.
- Turn off all fans and any appliances that move to ensure a stable capture environment.
- Replace any non-functioning light bulbs.
- Open window treatments for appealing views, ensuring uniformity in blind angles.
- Secure personal items and valuables out of the camera's view.
- Keep doors to showcased rooms open; close doors to private areas.
- Tidy up cables and wires; disconnect if necessary, excluding essential lighting.
- Switch off televisions or set them to display a static image.
- Declutter the space thoroughly.
- Strategically place tall plants or remove mirrors at hallway ends to minimize camera reflection.
- Notify us about any separate buildings or rooms not directly accessible from the main area.

 

Additional Instructions:
Choose a specific location to store any items removed for the shoot, ensuring they're out of the camera's line-of-sight and not visible through windows. This careful preparation will significantly enhance the quality of your 360 photography/3D scans, presenting your space in the best possible manner.

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